Privacy Policy
JM VIP Plug respects the privacy of its clients and is committed to processing personal data lawfully, transparently and securely.
1. Data controller
The entity responsible for processing personal data is the company identified in the legal information section of this page.
2. Data we may collect
- name and contact details;
- billing and delivery address;
- tax identification number;
- data required for invoicing;
- information relating to purchases;
- communications with our team;
- information necessary for payment processing and delivery follow-up.
We do not store full card details processed by payment service providers.
3. Purposes and legal bases
Data may be used to manage purchases, process payments, issue tax documents, arrange deliveries, provide customer support, manage exchanges, returns and complaints, comply with legal obligations and prevent fraud.
Depending on the purpose, processing may be based on the performance of a contract or pre-contractual steps, legal obligations, legitimate interests or consent where required.
4. Sharing and retention
Data may be shared, strictly where necessary, with service providers involved in the transaction, including payment processors, carriers, technology providers, accounting services and authorities where legally required.
Data is retained only for as long as necessary for the relevant purposes, without prejudice to retention periods imposed by tax, accounting or other legal obligations.
5. Data subject rights
Under applicable law, data subjects may, where relevant, exercise rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent.
Requests should be sent to . Data subjects may also lodge a complaint with the Portuguese Data Protection Authority (CNPD).
6. Security and changes
We adopt appropriate technical and organisational measures to protect personal data. This policy may be updated whenever relevant legal, technological or operational changes occur.